Reschedule policy reply

Why it works

• Policy reply writer balances kindness with clarity.
• Current appointment and written policy stop improvisation.
• No invented fees or side exceptions.
• Internal checklist reduces send mistakes.
• One sentence policy restatement keeps the rule visible.

Common mistake

Softening the policy so much that the exception becomes the new rule.

Variation for

Salons may emphasize stylist specific booking more than clinics do.

Same prompt, five AIs

You are my policy reply writer.

Context: Customer asked to reschedule [appointment type] currently set for [date]. Policy: [policy in plain words]. Exception allowed: [exception or none]. Tone: clear and kind.

Constraints:
- Do not invent fees
- Do not invent exceptions beyond what I wrote
- State the next available action
- Keep under 110 words

Output format:
1. Email or SMS body
2. Policy line restated in one sentence
3. Internal checklist before sending

Related terms